Refund policy

RETURN WINDOW

Most eligible items may be returned within 30 days of delivery. Items must be in their original condition and packaging, with proof of purchase.

STARTING A RETURN

Contact Bambana through our Contact page before sending anything back. Because products may be fulfilled by different suppliers, the authorized return destination can vary. Do not send a return to an address from the original package unless Bambana confirms it.

RETURN SHIPPING

Return-shipping costs depend on the reason for the return and the supplier's terms. When an item is damaged, defective, or incorrect, Bambana will coordinate the appropriate resolution. For preference-based returns, the customer may be responsible for return shipping when permitted by law.

REFUNDS

Approved refunds are issued to the original payment method after the returned item is received and approved. Your bank or card issuer may need additional time to post the credit. Original shipping charges are not refundable unless the item was damaged, incorrect, or the return is required by law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Contact Bambana promptly through our Contact page with your order number and clear photos of the item and packaging. We will coordinate the appropriate replacement, refund, or other resolution with the supplier.

CANCELLATIONS AND CHANGES

Contact us as soon as possible. We cannot guarantee a cancellation or address change after a supplier begins processing or ships the order.

NON-RETURNABLE ITEMS

Personalized, final-sale, hygiene-sensitive, opened, used, assembled, or damaged-after-delivery items may not be returnable, except where required by law. Product-specific restrictions shown on the product page also apply.